Privacy Policy

Our Commitment to Your Privacy

Vinh Hoa Immigration Consulting Ltd., also operating as Glory Immigration (“Vinh Hoa,” “Glory Immigration,” “we,” “us,” or “our”) provides immigration consulting services to individuals and organizations across many countries. We recognize that your personal information is valuable, and we take seriously our responsibility to handle it with care, integrity, and transparency.

This Privacy Policy describes how Vinh Hoa collects, uses, discloses, and protects personal information in the course of delivering our services. It reflects our commitment to complying with applicable privacy legislation and upholding the highest standards of professional conduct.

Scope of This Policy

This Policy applies to personal information about individual clients and contacts. While Vinh Hoa also handles information relating to corporate clients, the rights and protections described herein are specifically directed at individuals. Immigration consulting inherently requires the collection and use of personal information; accordingly, this Policy governs how we manage such information throughout our professional relationship with you.

Personal Information We Collect

The term “Personal Information” refers to any information that identifies, or could reasonably be used to identify, a specific individual. We may collect Personal Information when you initiate contact with us, when we enter into or maintain a professional relationship, or when we obtain it from lawful third-party sources on your behalf.

Depending on the nature of your matter, the types of personal information we may collect include, but are not limited to:

• Full legal name and date of birth
• Contact details, including home address, telephone number, and email address
• Government-issued identification and identity verification documents
• Medical history or health-related information where relevant to an immigration application
• Criminal record history or background information as required by regulatory bodies
• Immigration history, travel records, and visa or permit status
• Employment history, educational credentials, and professional qualifications
• Financial information required for billing or application processing
• Information about family members or dependants connected to your matter
• Communication preferences, including mailing list subscriptions and event attendance
• Any additional information you voluntarily provide to us

We may also collect information from third-party sources such as government agencies, regulatory authorities, employers, educational institutions, and publicly available records, as required to fulfill our professional obligations.

How We Use Your Personal Information

Vinh Hoa uses personal information solely for legitimate and disclosed purposes. We do not sell personal information to any third party. Our use of personal information is guided by the following principles:

• Client intake and identity verification, including compliance with Know Your Client and anti-money laundering obligations
• Preparation, submission, and management of immigration applications and related documentation
• Communication with government departments, regulatory bodies, courts, and other relevant institutions on your behalf
• Invoicing and processing of payments for our services
• Maintaining accurate and current records related to your matter
• Responding to your inquiries or providing materials you have requested
• Sending relevant updates, legal news, or marketing communications where you have provided your consent
• Conducting internal quality reviews to maintain our professional and regulatory standards
• Fraud detection, conflict-of-interest screening, and legal compliance
• Meeting insurance, audit, or accreditation requirements

Disclosure of Personal Information

In the ordinary course of providing immigration services, it is often necessary to share personal information with third parties. We will disclose your information only as required or permitted by law, or as necessary to carry out the services you have engaged us to provide.

Disclosure may occur in the following circumstances:

• Submission to federal or provincial government ministries, immigration tribunals, border agencies, or other regulatory authorities
• Engagement of trusted third-party service providers (e.g., translation services, courier companies, or IT providers) bound by confidentiality obligations
• Transfer of files in connection with a corporate transaction, such as a merger or change in firm ownership, subject to confidentiality terms
• Compliance with a court order, legal obligation, or lawful government request
• As otherwise authorized by you

Consent

By providing personal information to Vinh Hoa, you consent to our collection, use, and disclosure of that information in accordance with this Privacy Policy. Consent may be expressed or implied.

Please be aware that withholding certain personal information may prevent us from providing all or part of our services. You have the right to withdraw your consent at any time by notifying us in writing.

Retention and Disposal

We retain personal information only for as long as it is needed to fulfill the purposes for which it was collected, to comply with legal or regulatory retention requirements, or to address any future claims or disputes.

Security of Your Information

Vinh Hoa has implemented physical, technical, and administrative safeguards designed to protect your personal information from unauthorized access, disclosure, loss, or misuse. Access is restricted to staff members who require it.

Your Right to Access and Correct Your Information

You have the right to request access to personal information we hold about you, and to request that any inaccuracies be corrected. To submit such a request, please contact us using the information provided below.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how your personal information is handled, please contact our Privacy Officer: